In these audiograms, taken from Episode 9 of The Healthcare Leadership Experience, Lisa Miller is joined by Charlene Li to discuss harnessing a disruptive mindset in healthcare.
Audiogram A
Any innovation is going to feel disruptive. It doesn’t come in a tidy package. It forces you to move from the status quo into a new space – and that’s going to be hard. We’re learning new things and building new relationships. We expect things to come in on time, without any stress. That’s a false promise. When you recognize that, you’re prepared for the tough journey in front of you.
Audiogram B
Let’s be honest, disruption feels uncomfortable. That’s the entire point. It’s going to be hard but it’s worth it. It’s worth it for patients and improving outcomes. We don’t have the luxury of being comfortable and taking the slow, easy path. These are highly disruptive, turbulent times. We need to rise to the occasion and take on these audacious, tough goals.
Audiogram C
A culture tuned to disruption absorbs obstacles and uncertainty. Disruption is built into its beliefs and behaviors. It becomes the norm, not the exception. Some organizations are built for disruption, they’re capable of handling challenges. Others feel like they’ll collapse at the smallest sign of change.
Audiogram D
Your culture determines how quickly you go on a journey of disruption. Disruptive organizations focus on the future patient experience. All organizations need to get comfortable with the small challenges before they progress to the big ones. Take those small steps but figure out where your edge is right from the start. Disruptive leaders create a movement.
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