In Episode 4 of The Healthcare Leadership Experience, Lisa Miller is joined by Joe Tye to discuss the challenges facing culture in healthcare.
How can you move your hospital towards a culture of ownership?
Audiogram A: Hospitals are built on a foundation of core values. Culture is the superstructure, or the personality of your organization. Adopting a construction metaphor, well-constructed buildings don’t have bubbles in the wallpaper or gaps in their walls, but most organizations have gaps between their values and their customer experience.
Audiogram B: Statements of core values in healthcare are often generic. Most could be displayed on any hospital wall and not appear out of place. The challenge is to formulate core values that are authentic and reflect what your hospital stands for. Authentic core values are invaluable tools in recruitment processes and help to attract talented people to your organization.
Audiogram C: The percentage of paid hours that are wasted on toxic emotional negativity in organizations is horrifying. Apply that same percentage to your health system’s annual wage bill and most hospitals are at risk of spending millions of dollars each year employing people to perpetuate that negativity.
Audiogram D: The culture of every organization is shaped by the behaviors and attitudes of their employees. That applies to the healthcare sector too. The patient experience of your hospital is influenced by how your employees treat each other, as well as the delivery of patient care. Employees won’t change their behavior to improve your HCAHPS. Hospitals need to move to a culture of ownership and realize that a commitment to a positive culture is ongoing.
Listen to Episode 4 of The Healthcare Leadership Experience here:
https://viehealthcare.com/creating-and-nurturing-culture-in-healthcare-with-joe-tye/
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