Patient Experience Episodes
May 8, 2024
The Growth of Patient-Centered Care | E. 110
US health systems are slowly adopting a patient-focused approach. Shanil Ebrahim, Partner in National Life Sciences & Healthcare Consulting Leader at Deloitte Canada, explains its benefits to Jim Cagliostro. Episode Intro…
Dec. 13, 2023
The Power of the Caregiver-Patient Relationship | E. 93
American healthcare outcomes are falling. Can a collective response bring much-needed change? Authors of Ripple of Change, Todd Otten, MD, and patient Joshua Judy explain why it’s possible to Jim Cagliostro. Episode Introd…
Oct. 11, 2023
Good is the Enemy of Growth | E. 89
‘’Good is not the enemy of great, it’s the enemy of growth.’’ Sue Tetzlaff explains the transformational power of a strategy focused on greatness and the formula of leverage, to Jim Cagliostro. Episode Introduction Sue sh…
Sept. 20, 2023
Making a Ruckus for the Patient Experience | E. 86
The art of ruckus making means doing generous work and serving others. Denise Wiseman explains the motivation behind her passion for improving the patient experience to Jim Cagliostro. Episode Introduction Denise explain…